FAQ
- I HAVE A QUESTION ABOUT A MOVIE
- Where is XY playing?
- You can search for movies in the search field in the upper left-hand corner. On the movie's page, a link to "When & Where" displays the showtimes for the current "movie week" (in German-speaking Switzerland a movie week runs Thursday through Wednesday).
- When does XY start in Swiss theaters?
- A keyword search takes you to the information page of the movie you're looking for. You'll find the start dates at the bottom of the page in the "credits". If a start date hasn't yet been set, you can use StarAlert to get news about movies.
- How long will XY still be in theaters?
- Unfortunately, there is no way of knowing that ahead of time. Theaters owners decide every week which movies will run. Movie listings are always set for the coming movie week (in German-speaking Switzerland a movie week runs Thursday through Wednesday).
- Will XY also be shown at the XY theater?
- Unfortunately, there is no way of knowing that ahead of time. Theaters owners decide every week which movies will run. Movie listings are always set for the coming movie week (in German-speaking Switzerland a movie week runs Thursday through Wednesday).
- What is the age restriction for XY?
- In Switzerland, feature films are subject to cantonal law, so no general answer is possible. Cineman displays any applicable age restrictions after each movie's showtimes. If two ages are listed, the first indicates the legal age restriction and the second the restriction recommended by the theater.
- What does "Active 3D" mean and how is that different from a "3D" screening?
- Some Swiss theaters show movies in "Active 3D", for which viewers need so-called shutter glasses that include a built-in transmitter. These glasses need to be returned to the theater after each screening. The other kind of 3D glasses are called polarized 3D glasses and do not include any electronics.
- I HAVE A QUESTION FOR A THEATER/ I WANT TO RESERVE TICKETS
- I lost or left something in a movie theater.
- Please contact the applicable movie theater directly. You will find the contact information, with addresses and phone numbers, for Swiss movie theaters in the movie listings.
- I want to rent a screening auditorium for an event.
- Although we publish movie listings for Swiss theaters, we do not operate theaters ourselves. Please contact the applicable movie theater directly. You will find the contact information for Swiss movie theaters, with addresses and phone numbers, in the movie listings.
- There were problems in the reservation process.
- Although we publish movie listings for Swiss theaters, we do not operate theaters ourselves. Please contact the applicable movie theater directly. You will find the contact information for Swiss movie theaters, with addresses and phone numbers, in the movie listings.
- I am looking for a part-time job or a job during the holidays.
- Although we publish movie listings for Swiss theaters, we do not operate theaters ourselves. Please contact the applicable movie theater directly. You will find the contact information for Swiss movie theaters, with addresses and phone numbers, in the movie listings.
- I want to reserve movie tickets.
- Cineman does not sell movie tickets. Although we publish movie listings for Swiss theaters, we do not operate theaters ourselves. Please contact the applicable movie theater directly. You will find the contact information for Swiss movie theaters, with addresses and phone numbers, in the movie listings.
- I WANT TO ORDER MOVIE VOUCHERS
- For the Pathé theaters in Dietlikon or Basel
- You can order movie vouchers for Pathé theaters in Dietlikon and Basel here:
- Valid at all Swiss theaters (10 or more vouchers)
- ProCinema, the Swiss movie theater association, offers movie vouchers that are valid for all Swiss theaters, starting with blocks of 10 or more.
- Other movie vouchers
- Movie theaters also offer less than 10 vouchers. You will find the contact information for Swiss movie theaters, with addresses and phone numbers, in the movie listings. We also recommend you order directly at any theater's ticket office.
- I HAVE A QUESTION ABOUT THE CINEMAN LOGIN
- What are the advantages of a free Cineman login and how can I register?
- Register for free in the Member Zone and benefit from the many advantages: you'll get our weekly newsletter, enter contests and much more!
- I forgot my password.
- You can request a new password in the Member Zone - it's easy! Just enter your Cineman username or your email address in the field and we'll send you an email with your new password.
- I want to change my personal information (email address, etc.).
- You can do this yourself yourself in the Member Zone: just log in with your username and password. You can then change your personal information.
- I want to delete my account.
- You can do this yourself yourself in the Member Zone: just log in with your username and password. You can then delete your account.
- I want to subscribe/unsusbscribe to the newsletter.
- You can do this yourself in the Member Zone: just log in with your username and password. You can then subscribe or unsusbscribe to the newsletter by checking or unchecking the appropriate box.
- I'M LOOKNG FOR DVDs / POSTERs / SOUNDTRACKs / SPONSORs FOR AN EVENT
- I'm looking for a DVD.
- You can search for movies in the search field in the upper left-hand corner or browse our DVD archive. Under "Buy DVDs, CDs, souvenirs", you'll find a link to order products related to (almost) every movie.
- I'm looking for the soundtrack/book to a movie.
- Use the keyword search to access the information page of the movie you're looking for. Unter "Buy DVDs, CDs, souvenirs", you'll find a link to order products related to (almost) every movie.
- I'm looking for a movie poster.
- The following link leads to our poster shop, in collaboration with Movieart.
- I'm looking for a lot of posters/marketing merchandise (for a raffle, child's birthday, etc.).
- We don't send out posters or movie merchandise because we ourselves depend on sponsors and don't have a budget for sponsorships.
However, you can buy movie posters in our poster shop, which we operate in collaboration with Movieart. Or go to "Buy DVDs, CDs, souvenirs", where you'll find a link to order products related to (almost) every movie.
- I REPRESENT A MOVIE THEATER
- I have a question or comment about showtimes
- Have you found an error? Please contact our showtimes team.
- I have questions about advertizing and collaboration
- For questions about collaboration, please contact our sales team.
- I AM THE FILMMAKER / PRODUCER OF A MOVIE
- I have found an error in my movie's entry.
- Have you found an error in the entries for the cast, director's information or title of your movie? Please contact Cineman's editors.
- I would like to send Cineman information about my movie.
- You can give us feedback by email or send us your documents by regular mail.
- CRITICISM, COMMENTS OR GENERAL QUESTIONS FOR CINEMAN
- I have a question, comment or criticism for Cineman's editors.
- If you haven't found your answer in this FAQ, please fill out our contact form. We'll process your request as soon as possible.
- I have a question, comment or criticism for the VOD editors.
- Click here for the VOD FAQ or our contact form for support. We'll process your request as soon as possible.
